Q: Where do you get your designs?
A: We create all our original designs. Our designs are protected by intellectual property laws. If you have any question about any of our images, please send us an email to firstname.lastname@example.org.
Q: What kind of quality is your basic tee?
A: We can tell you by experience that the fabric is soft and sturdy, and the design colors are vibrant!
Q: How long will it take to receive my order?
A: Gaming Continent has been affected by Covid-19, as has the rest of the world. Our previous estimates for fulfillment and shipping have changed. We will continue to update the SHIPPING policy page with new information about what to expect for fulfillment and shipping during these uncertain times. For example, our standard print tee is currently fulfilled, shipped and delivered in the United States, in approximately 7 - 10 business days..
Q: I should have received my order by now. What can I do?
A: If you do not have a tracking number, send us an email with your order number. email@example.com. Please check the SHIPPING page for any updates on world shipping, as a result of Covid-19 as there have been substantial delays in shipping to certain countries.
Q: I saw a pillow a few months ago, but I cannot find it again. How can I find that same design?
A: We retire some designs, but can bring them back, based on customer request. Send us email with a screenshot, or your description of the design and the product it was on. We will look into it and contact you about ordering it.
Q: How is COV-19 affecting your store?
A: To keep all our updates and FAQs related to Covid-19 in one place, we’ve gathered them in SHIPPING page. This page is going to be the go-to source for future updates, so make sure to check it whenever you visit! We have also added a section on our current fulfillment estimates. As you know, the entire world is facing difficulties, so our fulfillment and delivery times will take longer than usual. Thank you for all your support while we weather the storm!
Q: I haven’t received my order. Whom should I contact?
A: All orders are fulfilled by our fulfillment company Monday to Friday. Orders do not get processed or shipped on weekends or holidays. Don’t forget, there is a 7-10 business day window for standard processing and shipping.
Refer to your shipment confirmation email for your tracking number. You can track your shipment using the tracking number provided.
If you still think your order is missing, please call Customer Service at 646-604-9720 or contact Customer Service at firstname.lastname@example.org for further assistance.
Q: How do I track my order?
A: Once your order ships, you will receive a shipping confirmation email. This email contains the tracking number for your order and a link to the carrier’s website. You can track the status of your shipment by entering the tracking number into the appropriate field.
Q: Can I return my purchase if I don’t like it?
A: We have a 100% money back guarantee within 60 days. Please see our Return Policy.